:root {
  --background: #f6f5f2;
  --foreground: #24211d;
  --panel: #ffffff;
  --line: #ded8cf;
  --muted: #706a61;
  --soft: #fbfaf8;
  --orange: #d95d18;
  --orange-dark: #bb4d14;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  background: var(--background);
  color: var(--foreground);
  font-family: Arial, Helvetica, sans-serif;
}

a {
  color: inherit;
  text-decoration: none;
}

.app {
  display: grid;
  min-height: 100vh;
  grid-template-columns: 248px 1fr;
}

.sidebar {
  border-right: 1px solid var(--line);
  background: var(--soft);
  padding: 20px;
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
}

.logo,
.portal-logo {
  display: grid;
  height: 38px;
  width: 38px;
  place-items: center;
  border-radius: 4px;
  background: var(--orange);
  color: #fff;
  font-weight: 800;
}

.brand strong {
  display: block;
  font-size: 18px;
}

.brand small,
.muted,
.ticket-row small,
.card small {
  color: var(--muted);
  font-size: 12px;
}

.side-nav {
  display: grid;
  gap: 4px;
  margin-top: 32px;
}

.side-nav a {
  border-radius: 4px;
  color: #514b44;
  font-size: 14px;
  padding: 10px 12px;
}

.side-nav a:hover,
.side-nav .active {
  background: #fff;
  color: var(--orange-dark);
}

.tier-card,
.metric,
.panel {
  border: 1px solid var(--line);
  border-radius: 6px;
  background: var(--panel);
}

.tier-card {
  margin-top: 32px;
  padding: 16px;
}

.tier-card small {
  color: var(--muted);
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
}

.tier-card strong {
  display: block;
  margin-top: 8px;
  font-size: 20px;
}

.tier-card p,
.page-header span,
.panel p,
.metric p {
  color: var(--muted);
  font-size: 13px;
}

.page-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  border-bottom: 1px solid var(--line);
  background: #fff;
  padding: 20px;
}

.page-header p {
  color: var(--orange-dark);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.page-header h1 {
  max-width: 980px;
  margin: 5px 0 0;
  font-size: clamp(26px, 3vw, 38px);
  font-weight: 750;
  line-height: 1.08;
}

.primary,
.secondary {
  display: inline-flex;
  min-height: 40px;
  align-items: center;
  justify-content: center;
  border-radius: 4px;
  font-size: 14px;
  font-weight: 800;
  padding: 8px 14px;
}

.primary {
  background: var(--orange);
  color: #fff;
}

.secondary {
  border: 1px solid #d8d1c7;
  background: #fff;
}

.page-grid,
.stack {
  display: grid;
  gap: 18px;
}

.page-grid {
  padding: 20px;
}

.metric-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
}

.metric {
  padding: 16px;
}

.metric strong {
  display: block;
  margin-top: 8px;
  font-size: 28px;
}

.panel {
  padding: 18px;
}

.panel h2 {
  margin: 0;
  font-size: 18px;
}

.panel-head {
  padding-bottom: 14px;
}

.two-col,
.split {
  display: grid;
  gap: 18px;
}

.two-col {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.split {
  grid-template-columns: minmax(0, 1fr) 420px;
  padding: 20px;
}

.feature-list,
.simple-list,
.settings-grid,
.card-grid,
.asset-grid,
.field-list {
  display: grid;
  gap: 10px;
}

.settings-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.card-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.asset-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.card,
.feature-list article,
.simple-list article,
.field-row {
  border: 1px solid #ebe6df;
  border-radius: 5px;
  background: #fff;
  padding: 13px;
}

.card {
  display: grid;
  gap: 6px;
}

.card em,
.field-row em {
  color: var(--orange-dark);
  font-size: 11px;
  font-style: normal;
  font-weight: 800;
}

.ticket-table {
  border-top: 1px solid #ebe6df;
}

.ticket-row {
  display: grid;
  grid-template-columns: 92px minmax(220px, 1fr) 112px 82px 70px;
  gap: 12px;
  align-items: center;
  border-bottom: 1px solid #ebe6df;
  padding: 14px 0;
}

.mono {
  color: var(--orange-dark);
  font-family: Consolas, "Courier New", monospace;
  font-size: 13px;
}

.sla {
  border: 1px solid #efc2a9;
  border-radius: 4px;
  color: var(--orange-dark);
  font-size: 12px;
  font-weight: 800;
  padding: 5px 8px;
  text-align: center;
}

.toolbar,
.reply-actions,
.intake-grid {
  display: grid;
  gap: 8px;
}

.toolbar {
  grid-template-columns: 1fr 140px 120px;
  margin-bottom: 12px;
}

.reply-actions {
  grid-template-columns: 1fr 110px;
  margin-top: 8px;
}

.intake-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.span-2 {
  grid-column: span 2;
}

.field {
  min-height: 40px;
  width: 100%;
  border-radius: 4px;
  border: 1px solid #d8d1c7;
  background: #fff;
  color: #24211d;
  font-size: 14px;
  padding: 8px 10px;
}

.note-box {
  margin-top: 12px;
  min-height: 96px;
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin-top: 14px;
}

.detail-grid label {
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
}

.plan-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

.plan-grid article {
  border: 1px solid #ebe6df;
  border-radius: 5px;
  padding: 18px;
}

.plan-grid .paid {
  border-color: #efc2a9;
  background: #fff7f1;
}

.portal-preview {
  display: flex;
  align-items: center;
  gap: 12px;
  border: 1px solid #ebe6df;
  border-radius: 5px;
  padding: 14px;
}

@media (max-width: 1100px) {
  .app,
  .metric-grid,
  .card-grid,
  .asset-grid,
  .settings-grid,
  .two-col,
  .split,
  .plan-grid {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 760px) {
  .page-header,
  .ticket-row {
    display: block;
  }

  .toolbar,
  .reply-actions,
  .intake-grid,
  .detail-grid {
    grid-template-columns: 1fr;
  }

  .span-2 {
    grid-column: auto;
  }
}